A tale of caution if you deal with Mercury Labels. From Maldon Jewellery

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Ladies Hat sterling silver charm .925 x 1 SSLP3027
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Mercury Labels * A Word Of Warning * Read My Warning
Product Code [MERCURY LABELS]
Qty Avail : [5]
Our Price: £9.99
 
Qty to Buy:
<<< Click any image (Left) or (Below)VVVV to enlarge

In a nutshell.  I ordered some labels via phone and spoke with Mark Buckley.  I said I had seen on their website something about free delivery and he said it would be free delivery. Please note below it does say MOST orders.  http://www.mercurylabels.com/service_page.htm

Delivery / Carriage
In addition to our fast product despatch, we offer next day delivery on our stock
product lines, as a free of charge service on most orders.  Speak to any member of
our sales team for further details on this service.

He said yes free delivery. When the goods arrived Apx 7 days late due to Problems their end the invoice showed a delivery charge of £9.95. 

I phoned up and spoke to Mark he agreed their should not have been a carriage charge and said he would refund.  We still have not received a refund despite at least 5 attempts via phone and email to contact him.  Each phone call has never been returned and emails have received a "Read response" but never been replied to. 

The product is good and the people that answer the phones are nice but Mark Buckley just give me £9.95 as you agreed or even speak to me or email.

Thanks to anyone reading this and I urge you to think twice before using this company.


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Categories this product appears in: Bird - Ornithology Silver Charms
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Information about Boxes - Cases

Packaging.  We do Not supply free gift boxes but if you wish please purchase from the BOXES - CASES SECTION.   Items will NOT come cased or boxed unless it specifically states it in the description.

Hallmarking

Hallmarking Information for silver, gold and platinum items

1 gram for gold, 0.5 grams for platinum and 7.78 grams for silver.
The manufacturers dont tend to unless they have to as it costs extra money and takes extra time.

The item still has to be as described.
If an item is described as Silver it has to be at least 800 parts of pure silver per 1000 parts
If an item is described as Sterling Silver it has to be at least 925 parts of pure silver per 1000 parts
If an item is described as Britannia Silver it has to be at least 958 parts of pure silver per 1000 parts
There is also an extra mark 999 which is for 999 parts of pure silver per 1000 parts

Hallmarking - Learn More About the Law - http://www.theassayoffice.co.uk/images/pdfs/Hallmark guidance Notes FINAL.pdf

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UK = 20 + items in your basket and select SPECIAL DELIVERY = 20% discount.

Outside UK = 10 + items in your basket and select INTERNATIONAL SIGNED FOR = 10% discount.

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