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In a nutshell. I ordered some labels via phone and spoke with Mark Buckley. I said I had seen on their website something about free delivery and he said it would be free delivery. Please note below it does say MOST orders. http://www.mercurylabels.com/service_page.htm
| Delivery / Carriage |
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In addition to our fast product despatch, we offer next day delivery on our stock
product lines, as a free of charge service on most orders. Speak to any member of
our sales team for further details on this service. |
He said yes free delivery. When the goods arrived Apx 7 days late due to Problems their end the invoice showed a delivery charge of £9.95.
I phoned up and spoke to Mark he agreed their should not have been a carriage charge and said he would refund. We still have not received a refund despite at least 5 attempts via phone and email to contact him. Each phone call has never been returned and emails have received a "Read response" but never been replied to.
The product is good and the people that answer the phones are nice but Mark Buckley just give me £9.95 as you agreed or even speak to me or email.
Thanks to anyone reading this and I urge you to think twice before using this company.
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Categories this product appears in: Bird - Ornithology Silver Charms
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