Maldon Jewellery Company Shipping and Returns From Maldon Jewellery

Free UK Royal Mail 2nd class postage.
Most orders paid by 10am (UK Time) will be dispatched the same day. Monday - Friday

Please note we will be closed and NOT dispatching orders from 10am Thursday 3rd August 2017 reopening on 9am Monday 14th August 2017. During this time the website will remain open to accept orders but will not be dispatched until our return

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Maldon Jewellery Company.
Contact Us Email - maldonjewellery@gmail.com Voice - (01245) 791115
VAT REG 882 7645 78
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Silver Findings - Bead Converters - Clasps - Butterflies - Charm Fittings
Sterling Silver Charms
Sterling Silver Bead Charms
Sterling Silver Charm Bracelets
Boxes - Cases - Organza Gift Bags
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Frequently Asked Questions
Products you may be interested in.

Gramophone Sterling silver charm .925 x 1 Gramaphone Music charms  BJ1400
Gramophone Sterling silver charm .925 x 1 Gramaphone Music charms BJ1400
£12.25

How To Pay

We accept many different cards securely online.

Please note that as of the 1st October 2014 we will no longer accept payment by telephone.  We CAN assist with creating orders and CAN send links to securely pay by card.
The Classic Paypal used by millions of people.
Cheques & Postal orders in Pounds Sterling from UK banks - Post Offices


Postal Prices

All postage prices are in English pounds sterling.

UK ONLY Royal Mail 2ND Class UK ONLY Royal Mail 1ST Class UK ONLY Recorded Delivery 1st Class UK ONLY Special Delivery Next working Day

OUTSIDE UK.  International Tracked

USA Tracked

£0.00 £1.00 £2.00 £6.99 £6.99 £4.99

POSTAGE PRICES

PLEASE NOTE WE MAY UPGRADE YOUR METHOD OF POSTING IF WE FEEL IT WILL BE MORE SECURE

(THERE WILL BE NO EXTRA CHARGE FOR THIS SERVICE)

PackagingWe do not supply free gift boxes. They are available to purchase from the CASES - BOXES SECTION.  Items will NOT come cased or boxed unless it specifically states it in the description.

For UK delivery if you order and pay by 11AM Monday to Friday, your parcel will usually be posted that day, unless we are closed or it is an English Bank holiday.
International orders have to be dispatched to a courier and may take several days to process.

Special Delivery is for next working day for the UK for which a signature IS required. It is guaranteed attempted delivery for next working day by 1PM.

If an item is purchased as special delivery on a Friday, Royal Mail will not guarantee a delivery on a Saturday(as its not a working day) but most do get delivered on the Saturday.

We usually manage to process orders after these cut off times but during peak times this can get difficult.


Shipping - Dispatch times.

We do get a lot of customers that tell us that they receive their items much sooner than the times below but there are times, especially Christmas, when items can take longer.

Royal Mail 2nd Class Standard Delivery Approx 5 - 7 Working Days
Royal Mail 1st Class Standard Delivery Approx 2 - 4 Working Days
Royal Mail 1st Class Recorded Delivery Approx 2 - 4 Working Days
Royal Mail Special Delivery Approx 1 - 2 Working Days
Tracked Airmail Delivery Approx - 14 - 21 Working Days (Within Europe)
Tracked Airmail Delivery Approx - 14 - 30 Working Days (Outside Europe)

All Delivery Times Are Approximate Once The Item Has Been Posted By Us.
We Will Send An Email To Let You Know Your Order Has Been Dispatched.


RETURNS

(1) Please contact us and advise you want to return an item or order. 

(2) Goods must be returned within 14 days of purchase.

(3) Items are returned at the customers cost and remain the responsibility of the customer until arriving at our offices. Please obtain a proof of postage or receipt or send via a tracked service as sadly if your return is lost by Royal Mail the sender (yourself) has to claim and we will NOT be able to refund until we have the goods at our offices.

(4) Refunds can only be made to the originating account.  IE we can't give someone else the refund.

(5) Please return any boxes or bags that came with your order if returning a complete order.

(6) Please note we do not EXCHANGE items we will only refund.  This is due to the amount of time taken to process an exchange and the communication time between us and the customer in their new requirements.

(7) The customer is responsible for the items until they have arrived at our offices.

(8) The cost of the return postage is to be paid by the customer.

The above does not and by law cannot affect your rights.
If you have any questions please let us know, or alternatively contact your local Trading Standards office who will be more than happy to help you.


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Information about Boxes - Cases

Packaging.  We do Not supply free gift boxes but if you wish please purchase from the BOXES - CASES SECTION.   Items will NOT come cased or boxed unless it specifically states it in the description.

Other items

Clown Fish sterling silver charm pendant .925 x 1 Clown Fishes DKC42433
Clown Fish sterling silver charm pendant .925 x 1 Clown Fishes DKC42433
£8.50

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Question Mark SMALL sterling silver charm .925 x1 Questions Answers charms CF422
Question Mark SMALL sterling silver charm .925 x1 Questions Answers charms CF422
£3.50
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Maldon Jewellery Company Limited is registered in England and Wales No: 05743080 VAT Registration Number: GB 882 7645 78