All postage prices are in English pounds sterling.
|UK ONLY Royal Mail 2ND Class||UK ONLY Royal Mail 1ST Class||UK ONLY Recorded Delivery 1st Class||UK ONLY Special Delivery Next working Day||
OUTSIDE UK. International Tracked
PLEASE NOTE WE MAY UPGRADE YOUR METHOD OF POSTING IF WE FEEL IT WILL BE MORE SECURE
(THERE WILL BE NO EXTRA CHARGE FOR THIS SERVICE)
Packaging. We do not supply free gift boxes. They are available to purchase from the CASES - BOXES SECTION. Items will NOT come cased or boxed unless it specifically states it in the description.
For UK delivery if you order and pay by 11AM Monday to Friday, your parcel will usually be posted that day, unless we are closed or it is an English Bank holiday.
International orders have to be dispatched to a courier and may take several days to process.
Special Delivery is for next working day for the UK for which a signature IS required. It is guaranteed attempted delivery for next working day by 1PM.
If an item is purchased as special delivery on a Friday, Royal Mail will not guarantee a delivery on a Saturday(as its not a working day) but most do get delivered on the Saturday.
We usually manage to process orders after these cut off times but during peak times this can get difficult.
Shipping - Dispatch times.
We do get a lot of customers that tell us that they receive their items much sooner than the times below but there are times, especially Christmas, when items can take longer.
Royal Mail 2nd Class Standard Delivery Approx 5 - 7 Working Days
Royal Mail 1st Class Standard Delivery Approx 2 - 4 Working Days
Royal Mail 1st Class Recorded Delivery Approx 2 - 4 Working Days
Royal Mail Special Delivery Approx 1 - 2 Working Days
Tracked Airmail Delivery Approx - 14 - 21 Working Days (Within Europe)
Tracked Airmail Delivery Approx - 14 - 30 Working Days (Outside Europe)
All Delivery Times Are Approximate Once The Item Has Been Posted By Us.
We Will Send An Email To Let You Know Your Order Has Been Dispatched.
(1) Please contact us and advise you want to return an item or order.
(2) Goods must be returned within 14 days of purchase.
(3) Items are returned at the customers cost and remain the responsibility of the customer until arriving at our offices. Please obtain a proof of postage or receipt or send via a tracked service as sadly if your return is lost by Royal Mail the sender (yourself) has to claim and we will NOT be able to refund until we have the goods at our offices.
(4) Refunds can only be made to the originating account. IE we can't give someone else the refund.
(5) Please return any boxes or bags that came with your order if returning a complete order.
(6) Please note we do not EXCHANGE items we will only refund. This is due to the amount of time taken to process an exchange and the communication time between us and the customer in their new requirements.
(7) The customer is responsible for the items until they have arrived at our offices.
(8) The cost of the return postage is to be paid by the customer.
The above does not and by law cannot affect your rights.
If you have any questions please let us know, or alternatively contact your local Trading Standards office who will be more than happy to help you.